Refund Policy

Last updated: October 2, 2026

This refund policy covers money and credits on sichatapp.com, an SI chat — super intelligence, formerly called AI. Most conversations here use the free models and never involve a payment. The refund policy matters when you buy a credit pack or send messages to a premium model, and it explains what comes back on its own, what can be refunded to your card, and how to reach us.

Unused credits from premium replies come back automatically

A premium message is paid in two steps. Before the reply starts, the most it could possibly cost is held from your balance. When the reply is complete, the real price is charged and the remaining credits return to you immediately. You never have to ask for any of the following:

• The model returns nothing. The entire hold comes back and the chat says that nothing was charged.
• The model is busy and cannot start. The hold is released in full, and you can resend or pick another model.
• The reply stops partway. You pay only for the tokens actually written, and the rest of the hold is returned.
• The reply completes normally. Any part of the hold the reply did not use goes straight back to your balance.

A message stopped by our content filter is refused before any credits are held, so there is nothing to refund. Free models follow the same logic: if a free model sends back no answer, the message is returned to your daily allowance.

Why credits are held before a reply

Premium models are priced by the token, and no one knows how long an answer will be until it has been written. Holding the maximum first means a reply can never run your balance into the negative halfway through, and you never receive a surprise bill afterwards. The hold normally lasts only as long as the reply takes to write, and each outcome is covered by this refund policy, as the list above shows.

What this refund policy does not cover

• Answers you did not like. A reply that was written used real computing time, so it is charged even if it is wrong, too long or off topic. Language models make mistakes; rewording the question or trying a different model usually helps.
• The Stop button. Stopping ends the reply on our side too. You pay only for what the model produced up to that point, estimated from the text and hidden reasoning streamed so far, and the rest of the hold is returned.
• Reasoning tokens. Premium models think before they answer. That thinking is part of the price shown under the reply and is not refunded separately.
• Deleted chats. Deleting a conversation removes it but does not return the credits spent on it.

Worked examples

• A normal reply. You ask DeepSeek V4 Pro a typical question. 21 credits are held, the reply costs 3 credits, and 18 credits return the moment it ends.
• An interrupted reply. The connection to the model drops after about 300 tokens. You pay 2 credits for what was written; the rest of the 21-credit hold comes back.
• A double charge. Your bank shows two Creator payments. Email us and we refund the duplicate in full; the 3,600 credits from the first one stay in your account.
• A change of mind. You bought Starter and used 550 of its 1,100 credits. The purchase is final, and the remaining credits stay available with no expiry date.

Before you buy a pack

The simplest refund is the one you never need. The free models let you judge answer quality at no cost, and new accounts created with Google receive 80 credits, enough to compare the premium models on your own questions. The usual price of every model sits beside its name in the chat and on the pricing page. If you are unsure how much you will use, start with Starter: later packs add to the same balance, so nothing is wasted.

Credit pack purchases

Credit packs are single payments. The credits are added as soon as the payment is confirmed and do not expire, so they can be used at any pace. Since they are delivered and usable at once, pack purchases are generally final and unused credits are not bought back. We do refund a payment to the original payment method when:

• you were charged twice for the same order;
• you paid, but the credits never appeared in your account;
• a fault on our side kept the chat from working for you and we could not fix it within a reasonable time;
• you are a consumer in the EU or UK and ask within 14 days of buying, before spending any of the pack’s credits;
• a refund is otherwise required by consumer law that applies to you.

Bonus, gift and sign-up credits

Pack bonuses, the new-member bonus on a first pack, the 80 credits for new Google accounts and gift center rewards are free extras. They have no cash value, cannot be exchanged for money and are not reissued once used. If a payment is refunded, the bonus credits that came with it are taken back too.

Your balance after a refund

When we refund a pack under this refund policy, we remove the credits it added, including its bonuses, from your balance. If some of them were already spent, we remove only what is left. You are never charged for credits you used, and a balance can never fall below zero.

Requests under this refund policy

Email support@sichatapp.com from the address you sign in with, within 14 days of the payment. Please include:

• your sign-in email address;
• the date, amount and pack of the charge;
• for a reply you believe was billed wrongly, the chat title and the time you sent the message;
• for a double charge, a screenshot of both lines on your statement.

We aim to answer within two business days. Approved refunds go back to the card or wallet you paid with and usually appear within 5–10 business days, depending on your bank.

Closed and suspended accounts

Closing your account does not turn unused credits into money, so spend them first, or ask about a refund covered by this refund policy before you close it. Accounts suspended for breaking our terms of service can lose their credits, as those terms explain. If we ever shut SiChatApp down, we will refund the credits you paid for and did not use.

Who handles refunds

Our own team decides every refund. Cloudflare, which runs the models, and the companies that build them have no access to your purchases and cannot reverse a charge. Stripe processes the payment, and approved refunds are sent back through it. Writing to us directly is the fastest route.

No subscriptions to cancel

SiChatApp does not sell subscriptions. Nothing renews, and you are charged only when you choose to buy a pack.

Currency and bank fees

Packs are priced and charged in US dollars. If your card uses another currency, your bank may add a conversion fee. We cannot refund fees set by your bank, but any refund approved under this refund policy is returned in full in US dollars.

Chargebacks

Please contact us before disputing a charge with your bank; it is almost always quicker, and genuine problems are covered by this refund policy anyway. We may pause an account while a dispute about one of its payments is open.

Changes to this refund policy

We may update this refund policy as the service evolves. The version that applied on the day you paid governs that purchase. Related pages: our terms of service, our privacy policy, the SI chat pricing page with every model’s rate, the chat app and the SiChatApp home page.